Shipping & Returns

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Pro Makeup Mastery

Last updated: 14, January 2026
At Pro Makeup Mastery, we are committed to delivering your makeup training books safely and on time. Please review our Shipping & Returns Policy before placing an order.

1. Shipping Information

Shipping Locations
  • – We currently ship across India
  • – International shipping may be available on request (subject to additional charges)
Processing Time
  • – Orders are processed within 1–3 business days
  • – Orders are not processed on Sundays or public holidays
Delivery Time
  • – Standard delivery: 3–6 business days
  • – Delivery timelines may vary based on location, courier service, or unforeseen circumstances
Shipping Charges
  • – Shipping charges (if applicable) will be displayed at checkout
  • – Free shipping may be offered during promotional periods

2. Order Tracking

  • – Once your order is shipped, you will receive tracking details via email or SMS
  • – Tracking updates depend on the courier partner

3. Shipping Partners

We work with reliable third-party courier services to ensure safe delivery of your orders.

4. Returns Policy

We accept returns only under the following conditions:

  • – The product received is damaged, defective, or incorrect
  • – The issue is reported within 2 days of delivery
  • – The product is unused and in original packaging
Return Request Requirements
  • – Order ID
  • – Proof of purchase
  • – Clear images or videos of the issue

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • – Digital books / eBooks / PDFs
  • – Products damaged due to customer misuse
  • – Items purchased during sales or special promotions (unless defective)
  • – Orders with incorrect or incomplete address provided by the customer

6. Refunds

  • – Once the return is approved and inspected, refunds will be processed within 5–7 business days
  • – Refunds will be credited to the original payment method
  • – Shipping charges are non-refundable unless the return is due to our error

7. Replacements

  • – Replacements may be offered instead of refunds
  • – Subject to product availability

8. Order Cancellation

  • – Orders can be canceled before dispatch only
  • – Once shipped or digital access is provided, cancellations are not allowed

9. Damaged or Missing Packages

If you receive a damaged package or missing item:

  • – Contact us within 48 hours of delivery
  • – Share photos/videos of the package and product
  • – Our support team will resolve the issue promptly

10. Contact Us

For shipping, return, or refund-related queries, contact:

Pro Makeup Mastery
📧 Email: support@promakeupmastery.com
📞 Phone: +91 9899963526
🌐 Website: www.promakeupmastery.com

11. Policy Changes

Pro Makeup Mastery reserves the right to update this policy at any time without prior notice.
Changes will be effective once posted on the website.