Refund and Returns Policy

HomeRefund and Returns Policy

Pro Makeup Mastery

Last updated: 14, January 2026
Thank you for shopping with Pro Makeup Mastery. We strive to ensure customer satisfaction with our makeup training books. Please read our Refund & Returns Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • – The book received is damaged, defective, or incorrect
  • – The issue is reported within 7 days of delivery
  • – The product is unused and in its original condition (for physical books)

To request a return, customers must provide:

  • – Order ID
  • – Proof of purchase
  • – Clear images or videos showing the issue

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • – Digital books / eBooks / PDFs once delivered or downloaded
  • – Physical books damaged due to customer misuse
  • – Products purchased during sale or promotional offers (unless damaged)
  • – Orders with incomplete or incorrect address provided by the customer

3. Refund Process

Once your return request is approved:

  • – The product must be shipped back as instructed by our support team
  • – After inspection, the refund will be processed within 7–10 business days
  • – Refunds will be issued to the original payment method

Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Replacement Policy

Instead of a refund, we may offer:

  • – A replacement book
  • – Store credit (if applicable)

Replacements are subject to product availability.

5. Digital Products Policy

All digital makeup training books are:

  • – Non-refundable
  • – Non-returnable

This is due to the nature of instant access and digital content delivery.

6. Order Cancellation

  • – Orders can be canceled before dispatch only
  • – Once the order is shipped or digital access is provided, cancellation is not possible

7. Damaged or Wrong Product Received

If you receive a damaged or incorrect product:

  • – Contact us within 48 hours of delivery
  • – Share images/videos of the package and product
  • – Our team will verify and resolve the issue quickly

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Pro Makeup Mastery
📧 Email: support@promakeupmastery.com
📞 Phone: +91 9899963526
🌐 Website: www.promakeupmastery.com

9. Policy Updates

Pro Makeup Mastery reserves the right to modify this policy at any time.
Changes will be effective immediately upon posting on the website.